Common queries answered
Frequently asked Questions
Standard shipping times are 7 – 10 business days in North America. Express shipping times are 2 – 3 business days in Canada and 3 – 4 business days to the United States.
Returns or exchanges are accepted within 14 days of product delivery. Buyer is responsible for shipping costs to return product.
Please contact us at firstname.lastname@example.org to change your shipping address before your order has shipped.
You will receive a notification email when your order has shipped. If you order has tracking (or you have paid for a tracking upgrade) you will be provided a tracking number at that time. You can then use that tracking number on the appropriate shipping providers website to track your shipment.
A replacement item will be sent should an item be damaged in the shipment process. Please contact us at email@example.com and let us know about the issue.
Please email support request to firstname.lastname@example.org
Please email email@example.com to update your address prior to shipment. If the order has shipped, addresses cannot be updated in transit. Should the package be returned, we will attempt to ship if to the correct address, at the buyers expense.
We currently offer free shipping anywhere in North America. We will ship outside of North America, please email firstname.lastname@example.org for a shipping quote.
Multiple items will ship in a single package.